Case Study: A transcription service company avoids prolonged downtime with Coalition

Transcription Service Company resolves a $2.5M ransom demand with Coalition

A transcription service company experienced a devastating ransomware attack that rendered its business inoperable. The company immediately filed a claim with Coalition and engaged its Coalition Incident Response (CIR) service, seeking the most expedient recovery option to minimize downtime for its clients.

Coalition's team first explored alternative recovery options before supporting ransom negotiations. Coalition Incident Response successfully negotiated the threat actor's demand down from $2.5 million to $1 million. After the company paid its retention, Coalition's cyber insurance policy covered over $1 million in costs, including the ransom, lost revenue, legal fees, and public relations services, allowing the business to recover.