Case Study: an IT services firm recovers from ransomware in 48 hours with Coalition

Coalition Helps Organizations Overcome Ransomware

An IT services firm faced a catastrophic ransomware attack that encrypted all of its systems and backups, threatening 25 years of business operations. Unable to afford the $200,000 ransom, the company contacted Coalition for help with this devastating security incident.

Coalition’s Security Incident Response team immediately diagnosed the issue and worked with the claims team to pay the ransom in bitcoin on the company’s behalf. Coalition then facilitated the decryption of all files and provided on-site support for restoration and forensics, achieving full resolution within 48 hours. The firm's Coalition cyber insurance policy covered all costs, including the ransom and business interruption, preventing irreparable damage and allowing the business to recover fully.