Case Study: Sonic Drive-In streamlines supply chain quality and recalls with CMX1

Sonic Drive-In streamlines supply chain management for 3,600+ drive-ins with CMX

Sonic Drive-In, a large drive-in restaurant chain, faced operational inefficiencies and challenges in managing its complex supply chain. Their quality assurance team was overstretched, relying on inflexible and siloed systems and too many manual processes to handle supplier relationships, product specifications, and incidents. This made it difficult to get a consolidated view of their operations and resulted in delays. Sonic chose to partner with vendor CMX and implement their CMX1 platform to address these issues.

By implementing CMX's CMX1 platform, Sonic created a single source for supply chain management, incident resolution, and recall execution. The solution automated key processes, providing transparency and intelligent routing for product-related complaints. This dramatically improved operational efficiency, reducing the time to resolve issues from days to hours. The vendor CMX provided Sonic with the tools to proactively manage quality and risk, resulting in measurable improvements in their speed to respond and significant time and cost savings for the company and its franchisees.

Sonic Drive-In