Case Study: Restaurant Brands International raises quality excellence with CMX supply chain management software

Restaurant Brands International manages quality across 25,000+ restaurants with CMX

Restaurant Brands International, the global quick-service restaurant company behind Burger King, Tim Hortons, and Popeyes, faced challenges in maintaining quality and consistency across its complex, growing supply chain. They struggled with siloed legacy systems, manual processes, and a lack of data transparency. To tackle this, they partnered with vendor CMX and implemented its supply chain management platform, CMX1, as their Supplier Performance Enterprise Quality (SPEQ) solution.

CMX implemented a centralized platform to manage suppliers, product specifications, compliance, and incidents. This provided a single source of truth, automated onboarding and quality workflows, and integrated third-party audit and lab data. The solution gave RBI enhanced oversight and control across over 25,000 restaurants in more than 100 countries. Key results included streamlined processes, data-driven insights via integrated Tableau dashboards, and automated supplier scorecards, all supporting RBI's rapid global scaling while maintaining rigorous quality and safety standards.

Restaurant Brands International