Case Study: Firehouse Subs achieves improved food safety and quality with CMX ActivityStudio

Firehouse Subs® Turns Up the Heat on Food Safety and Quality

Firehouse Subs, a fast-casual restaurant chain with more than 1,170 locations, needed a modern auditing and assessment platform to ensure food safety, quality, customer service and brand standards. Their existing solution lacked self-service form creation, rapid distribution of updates to 130+ internal auditors, configurable workflows and scoring/CAPA processes, offline and multi-device support, and easy reporting — so Firehouse Subs selected CMX and its ActivityStudio™ to solve these gaps.

CMX implemented ActivityStudio™—a drag-and-drop form and program builder with web and native iOS, Android and Windows apps, offline capability, automated corrective action/preventative action (CAPA) workflows and repeat-detection features. Since going live in early 2019, 130+ internal auditors have completed 5,000+ audits; repeat detection has reduced recurrence of issues and sped up root-cause response times, managers can remediate problems with auditor sign-off, and CMX’s platform enabled immediate updates, custom reports and measurable improvement in food-safety and quality oversight.

Firehouse Subs

Tim Foster

Senior Manager of Training