Case Study: Defense Commissary Agency streamlines global product recalls with CMX1

Defense Commissary Agency automates 750 annual recalls worldwide with CMX

The Defense Commissary Agency (DeCA), a global commissary chain serving military personnel, faced a challenge in manually managing nearly 750 annual product recalls using spreadsheets and phone notifications. They sought to automate the process for better response tracking, analytics, and reporting. To address this, DeCA implemented CMX1 Recall Management software from vendor CMX.

CMX's solution automated DeCA's entire product recall process, from initiation to resolution. The software provided automated multi-channel communication to thousands of locations, real-time event monitoring, and detailed progress reporting. This allowed DeCA to protect its patrons more effectively and provide its leadership team with real-time status updates on recall actions.

Defense Commissary Agency (DeCA)