Case Study: Country Fare Consulting achieves scalable, streamlined global audit management with CMX’s SupplyChainMetrix

Country Fare Consulting - Customer Case Study

Country Fare Consulting (CFC) is a leading outsourced quality-management firm for global food safety, managing end‑to‑end supply chain quality for major franchise restaurant chains and overseeing 16 international 3rd‑party auditing firms that perform nearly 2,000 audits a year in 45 countries. Rapid business growth strained staff and legacy systems, and CFC concluded that hiring more people, off‑the‑shelf software, or building a custom platform were all unsuitable—so they selected SupplyChainMetrix™ (SMX) from CMX for its flexibility, scalability and affordability.

CMX implemented SupplyChainMetrix™, which went live in summer 2012, consolidating Auditing Partners, Suppliers, Facilities, Contacts, Audits, Corrective Action Plans, Contracts, Certifications and Policies into a single, accessible platform. CMX’s dashboarding, workflow and notification features automated communications and process management, enabling CFC to coordinate its nearly 2,000 annual audits across 45 countries more efficiently, improve precision and responsiveness, and deliver better service to clients and vendors.

Country Fare Consulting

Charles F. Cook

Founder and Managing Partner