Case Study: ISS Melbourne Airport achieves reduced legal costs and lower risk with CMO Software

ISS Melbourne Airport - Customer Case Study

Mitratech is a global provider of enterprise legal and risk management solutions for corporate legal, compliance and risk teams. Facing rising legal and compliance costs, fragmented systems and evolving regulatory and operational risks, clients — including British American Tobacco, United Technologies, Williams, AON and AIG — needed to standardize processes, improve EHS maturity and reduce outside‑counsel spend.

Mitratech deployed its Enterprise Legal Management suite (eCounsel, TeamConnect and related Regulatory & Compliance and Operational Risk solutions) with a three‑step risk mitigation and operational excellence approach, plus implementation support and training. Clients report reduced legal spend, faster timelines, more consistent processes and higher user adoption, along with measurable improvements in risk management and EHS maturity.

ISS Melbourne Airport

Richard Joseph

Continuous Improvement and Innovation Manager, Melbourne Airport, ISS