Case Study: MagCast streamlines global client onboarding with Clustdoc

How MagCast teams scales content publishing all around the world

MagCast, a digital publishing platform for independent magazine creators, faced a challenge in scaling its time-consuming client onboarding process, which relied on inefficient email threads. To streamline how new publishers from around the world submitted information and credentials, they implemented the Clustdoc platform.

Using Clustdoc, MagCast created a secure, centralized process with clear instructions, which significantly reduced onboarding time. The solution decreased the amount of time their customer service lead had to devote per client and increased overall team productivity. Damian Loth, MagCast's Managing Partner, emphasized that Clustdoc was essential for handling their global, remote operations and that he couldn't imagine working without it.

MagCast

Damian Loth

Managing Partner