Case Study: Plotline achieves 5x more product videos and faster documentation with Clueso

Plotline increased feature adoption by adding 5x more videos on their knowledge base

Plotline, an in-app engagement platform, was facing significant challenges with its documentation process. They were using two separate vendors to create and host their knowledge base, which made creating text articles and screenshots a tedious, manual process. The team found it so time-consuming that creating video content, which they knew was more engaging, was completely unfeasible.

By implementing Clueso, Plotline replaced both of their previous vendors with a single, efficient platform. This allowed them to easily create a large volume of help articles and how-to videos for their knowledge base. The solution from Clueso resulted in documentation being created 10x faster, a 5x monthly increase in video production, a 75% faster resolution time for support queries, and a significant increase in customer feature adoption rates.

Plotline

Adarsh Tadimari

Co-founder & CTO