Case Study: City of Raleigh improves website search and citizen self-service with Cludo

Why City of Raleigh Chose Cludo for Their Search Redesign

Facing the sunset of Google Search Appliance and an upcoming website redesign, the City of Raleigh needed a new site search solution that was fast to implement and affordable. The city chose Cludo to provide a modern search function that could seamlessly integrate with their new site design without requiring a massive investment of time or resources.

Cludo provided an out-of-the-box solution that worked immediately and allowed for easy API integration. The implementation was so successful that it generated only positive feedback from residents and contributed to the website winning industry awards. Furthermore, Cludo's analytics helped the city identify and fill content gaps, and its intuitive platform enabled multiple teams to make timely updates. The city later expanded its use of Cludo by implementing their AI Chat to better serve residents.

City of Raleigh

Jim Alberque

GIS and Emerging Technology Manager