Case Study: London Borough of Bexley improves resident-focused search with Cludo

London Borough of Bexley reduces contact centre enquiries with Cludo

The London Borough of Bexley, a local government council, needed a more dynamic and straightforward website search solution to better serve its residents. Their previous search tool was failing to deliver the necessary results, prompting them to seek a new vendor. They selected the search platform provided by Cludo to address this challenge.

By implementing Cludo's search solution, the council gained powerful tools to optimize and control search results. This allowed them to streamline the digital experience, learn from resident searches to fill content gaps, and quickly promote time-sensitive information. As a result, Cludo helped Bexley significantly reduce contact centre enquiries and direct residents to the information they needed more effectively.

London Borough of Bexley