Case Study: Lillestrøm kommune improves self-service and reduces support calls with Cludo

Lillestrøm kommune reduces phone calls and email inquiries with Cludo

Lillestrøm kommune, a large Norwegian municipality, faced challenges with its website's search function, which was delivering poor or irrelevant results. This inefficiency was hindering their goal of creating a digital self-service experience for residents and led to an increased number of support calls and emails. To address this, they partnered with the vendor Cludo for an intelligent search solution.

By implementing Cludo's search platform, Lillestrøm gained control over their search results and leveraged machine learning to better understand user queries. The solution from Cludo led to a significant reduction in phone and email inquiries from residents, allowing staff to prioritize other projects. The municipality also benefited from rich analytics to adapt their content and improve communication, successfully creating a more efficient self-service website.

Lillestrøm kommune