Case Study: Larimer County Improves Digital Search Experience with Cludo

Larimer County improves digital search for 350,000 residents with Cludo

Larimer County, a government organization serving 350,000 residents, faced a significant challenge with its website search function. After a homegrown solution failed to deliver relevant results, residents struggled to find critical information online. To greatly improve its digital experience, the county turned to the vendor Cludo for its intelligent search solution.

Cludo implemented its search service, which featured powerful analytics, synonyms, and banners to guide users. This solution provided an intuitive, mobile-first experience that required minimal developer maintenance. The results were highly successful, allowing the county to proactively adapt to user needs, especially during the COVID-19 pandemic. A key measurable impact was that 40% of all search sessions were conducted on mobile devices, demonstrating the solution's accessibility and effectiveness.

Larimer County