Case Study: Jadu achieves improved site search, higher user satisfaction and reduced costs with Cludo

How Partnering With Cludo Helps JADU Optimize UK Council Search

Jadu, a global low-code platform provider, needed to help its clients’ website and content teams save time while ensuring end users could quickly find information and that content decisions were driven by accessible, actionable data. To achieve this, Jadu selected Cludo’s search and analytics solution for its transparent, easy-to-use insights that require no dedicated data experts.

Cludo delivered a simple, smooth integration—an embeddable search tool with clear analytics—that Jadu now offers to customers. The implementation improved user satisfaction, reduced contact-centre calls and costs, and freed teams to focus on high-priority users; one client, Northampton Borough Council, earned a four-out-of-four star rating from Socitm for its site search functionality. Cludo’s product and support have become a valued part of Jadu’s offering.

Jadu

Suraj Kika

Chief Executive Officer