Case Study: Lillestrøm kommune improves self-service and reduces support calls with Cludo

How Lillestrøm Kommune Created a Digital Self-service Experience

Lillestrøm kommune, a large Norwegian municipality, faced challenges with its website search, which delivered poor or empty results. This inefficient system led to increased calls and emails, diverting staff from other duties. To better serve its residents and meet national digitization goals, the municipality needed to implement a self-service website and partnered with the vendor Cludo for an intelligent search solution.

Cludo provided Lillestrøm with an intuitive and reliable search platform that gave them control over results and included natural language processing. The implementation led to a significant reduction in phone and email inquiries as residents could now find information themselves. For staff, Cludo's solution simplified content management, saving time and resources, and its analytics allowed the municipality to better understand and communicate with its residents.

Lillestrøm kommune

Stig Ervland

Communications Advisor