Case Study: Commonwealth University of Pennsylvania improves student search with Cludo

Commonwealth University of Pennsylvania reduces search complaints with Cludo

Commonwealth University of Pennsylvania faced a significant challenge after consolidating three campus websites into one, as their existing CMS search was surfacing outdated content and making it difficult for users to find critical information. The university partnered with Cludo to implement a smarter, AI-powered search solution that could handle the increased complexity and improve content discovery across their diverse digital presence.

The solution from Cludo utilized AI Search and AI Summary to actively shape results based on user intent, prioritize high-value content, and provide actionable search analytics. This led to a greatly improved user experience, evidenced by a dramatic reduction in complaints from faculty and staff who could now easily find resources. Furthermore, the analytics provided by Cludo revealed user needs, enabling the university to make informed content strategy decisions, such as creating a new dedicated affordability page based on search query data.

Commonwealth University of Pennsylvania