Case Study: Chesterfield County cuts search complaints and delivers faster answers with Cludo

Chesterfield County cuts website clicks from 7 to 2 with Cludo

Chesterfield County, a local government in Virginia, faced significant challenges with its website search function. Residents struggled to find critical information due to inconsistent results, leading to frequent complaints. The county's eGovernment Services team needed a smarter solution from vendor Cludo to deliver accurate results and gain insights into user behavior.

By implementing Cludo's intelligent site search and AI Summary features, the county transformed its digital service. The solution delivered dramatic results, including reducing clicks to find information from seven to two and eliminating search complaints entirely. In the first year, Cludo served over 3 million searches and generated 300,000 AI summaries, enabling residents to get faster, more accurate answers.

Chesterfield County