Case Study: Club Pilates McDonough West achieves 70% more membership with ClubReady Concierge

Club Pilates Conquers Time Zones – This Studio’s Secret to 70% More Membership

Club Pilates McDonough West, led by owner Krystal M. Harris, needed a way to respond to digital leads across multiple time zones and outside normal business hours. As its Georgia studio launched presales, the challenge was to make sure prospective members were contacted quickly and consistently, even when the team wasn’t available.

To solve this, ClubReady’s Concierge service managed lead follow-up and allowed Harris to customize messaging as needed. The result was strong lead coverage and measurable growth, with Harris crediting ClubReady Concierge for 70% of her membership base and saying the service delivered enough value each month to justify its cost.

Club Pilates McDonough West

Krystal M. Harris

Owner