Case Study: National Continuing Care Residents Association (NaCCRA) achieves secure, modern membership management, QuickBooks integration, and a rebranded website with ClubExpress

National Continuing Care Residents Association (NaCCRA) - Customer Case Study

The National Continuing Care Residents Association (NaCCRA), a 20-year advocacy group for residents of Continuing Care Retirement Communities, was struggling with a hacked, proprietary system and an outdated Microsoft Access database, and lacked reliable support and QuickBooks Online integration. In early 2017 President Jim Haynes reached out to ClubExpress seeking a stable association management system with strong customer service and accounting connectivity.

ClubExpress migrated NaCCRA to its AMS, developed a contemporary website using NaCCRA’s new brand book, and provided phone-accessible support plus QuickBooks Online integration. The move gave NaCCRA a secure, modern web presence, consolidated membership management, and ongoing work with ClubExpress to combine state affiliates—positioning the organization to better support its roughly 1,000 active members and scale future growth.

National Continuing Care Residents Association (NaCCRA)

Jim Haynes

President