Case Study: Illinois Paralegal Association achieves increased member engagement and streamlined administration with ClubExpress

Illinois Paralegal Association Increasing Education, Community

The Illinois Paralegal Association (IPA), a volunteer‑led group of more than 800 members with one paid staffer, was struggling after membership declines following the 2008 financial crisis and poor service from its previous association management software provider. In 2014 the IPA selected ClubExpress for its affordable pricing, strong demo and fast, personal support to replace the prior system and help revive member engagement and operations.

ClubExpress implemented its association management platform, providing rapid support (responses in minutes), online renewals, communication tools and streamlined financial functions like credit‑card imports and reporting. As a result IPA reduced administrative costs (cutting printing and mailing of renewals), saved staff time on financials, increased communications (adding a mid‑month email and enhanced forums) and improved member outreach and retention using ClubExpress.

Illinois Paralegal Association

Yvonne Kriss

Executive Director