Case Study: Club Fitness K&N achieves streamlined walk-in prospect intake and 74% appointment accuracy with Club OS

Club Fitness K&N - Customer Case Study

Club Fitness K&N, the employee‑owned St. Louis fitness chain with 23 locations, faced slow, error‑prone lead intake because walk‑in prospects completed paper forms that increased wait times and isolated guests. To quickly and accurately record walk‑in prospect information, Club Fitness became a Club OS customer and adopted Club OS’s Digital Guest Waiver (DGW) solution.

Club OS implemented wall‑mounted DGW tablets at the flagship O’Fallon location, automatically syncing prospect data into Club OS to create profiles and timestamped appointments. The DGW streamlined the guest experience, kept staff engaged with prospects, reduced redundant data entry and workload, and improved accuracy—raising recorded appointment accuracy from 8% manually to 74% with the Club OS DGW.

Club Fitness K&N

Jerry Campbell

General Manager