Case Study: Jay's Steakhouse achieves a reputation rebound and smoother operations with Clover

Jay’s Steakhouse Rebuilds Its Reputation for Quality, Customer by Customer

Jay's Steakhouse, a small restaurant in Rifle, Colorado, struggled with inconsistent kitchen performance, inexperienced wait staff, frequent POS crashes, and damaging Yelp reviews that threatened the business. Owner Jay Walters replaced the unreliable system with Clover, seeking a more dependable, easy-to-use solution to stabilize service and rebuild the restaurant’s reputation.

Clover’s solution—notably Clover Mobile plus apps like Tables and Time Clock by Homebase—streamlined order entry, sent orders instantly to the kitchen, and eliminated hours of manual credit-card processing that previously took weeks to reconcile. Within eight months Jay says the restaurant was turned around: staff could focus on customers, operations ran faster and more efficiently, business increased, and Jay is now scouting a second location.

Jay's Steakhouse

Jay Walters

Owner