Case Study: Ted & Wally's achieves faster service while preserving old‑fashioned charm with Clover

How to Maintain Charm in a High-Tech World

Ted & Wally's is a longtime family‑run ice cream parlor in Omaha, NE, that prides itself on preserving a vintage look and recipe while serving regulars and tourists alike. Their challenge was an old push‑button register that created checkout bottlenecks (and melting cones) and made back‑office tasks like timecards and tip distribution painfully slow — so owner Joe Pittack upgraded the business to Clover’s POS system.

Clover’s compact devices and apps — including Time Clock by Homebase and Clover Rewards — let Ted & Wally's run multiple credit cards at once, free up counter space, and recognize loyal customers. The change eliminated the checkout bottleneck, preserved the shop’s old‑time feel, and cut timecard processing from a full workday to about 30 minutes, improving staff efficiency and customer service thanks to Clover.

Ted & Wally's

Joe Pittack

Owner