Case Study: ResponseTap reduces AWS spend by 18% with CloudZero

How ResponseTap Improved Predictability While Democratizing Cloud Cost Data To Engineering Teams

ResponseTap, a SaaS call tracking provider in Europe, needed better visibility into its AWS cloud costs so it could improve profitability, forecast spending more accurately, and understand how costs mapped to products, features, and customers. As the company migrated more workloads to AWS, manual predictions were slow and unreliable, and the finance team was facing unpredictable bills.

ResponseTap implemented CloudZero’s cloud cost intelligence platform to automatically group cloud spend into features and customer-level views, giving engineering teams cost data they could use directly. With CloudZero, ResponseTap reduced manual effort, improved cost projections, eliminated billing surprises, and identified unallocated resources—ultimately cutting AWS spend by 18% over 12 months while democratizing cloud cost data across the engineering organization.

ResponseTap

Greg Farrow

Principal Technical Architect