Case Study: Fitbit achieves increased productivity and scalable localization with CloudWords

Fitbit Tracks Increased Productivity for Global Self Service with Cloudwords

Fitbit, a global connected health and fitness company, needed a better way to localize its growing self-service help content into eight languages. Its manual Salesforce-based process for exporting, translating, tracking, and re-importing articles was too slow and error-prone to scale, especially as the volume of content increased.

CloudWords helped Fitbit automate the localization workflow through its Salesforce integration, removing manual import/export steps and improving visibility into each article’s status. The result was faster, more frequent translation batches, easier tracking, and significantly higher productivity — including a time savings of at least three days of work from automating cross-reference link updates.

Fitbit

Dominique Bridge

Localization Program Manager, Customer Support