Case Study: voestalpine Track Solutions digitizes rail sales with CloudSuite

voestalpine Track Solutions - Customer Case Study

voestalpine Track Solutions, a company supporting the construction and maintenance of rail infrastructure, needed a digital solution to modernize its sales process. Their challenge was to digitize their product assortment, automate sales flows, and preserve internal product knowledge that was not properly documented. They turned to the vendor CloudSuite to implement their Railpro.online platform.

The solution from CloudSuite provided an eCommerce webshop with key integrations, including real-time warehouse inventory and a comprehensive role and permissions structure. This implementation allowed voestalpine Track Solutions to tap into a new sales market of smaller subcontractors and dramatically improved the customer experience. The results were highly measurable, with 93% of customers reporting they were very satisfied with the webshop and 91% of visitors successfully finding the correct product information. CloudSuite's platform successfully automated sales and secured the company's internal knowledge for the future.

Voestalpine Track Solutions

Maarten Snijder

Product Owner eCommerce