Case Study: Kersten delivers a B2C-style B2B webshop experience with CloudSuite

Kersten - Customer Case Study

Kersten, a long-established importer and wholesaler of home decoration and lifestyle items, faced pressure to modernize its B2B model. Their customers now expected a business-to-consumer (B2C) level of design and functionality from their webshop. To meet this challenge and uphold its values of inspiration and user-friendliness, Kersten turned to vendor CloudSuite for an eCommerce platform solution.

CloudSuite implemented a comprehensive B2B webshop that provided a B2C experience for Kersten's clients. The solution integrated with Microsoft Dynamics 365 for real-time stock visibility and included features like pre-ordering, order parking, and templates for repeat purchases. This centralized, user-friendly system manages over 6,000 items and has enhanced the overall customer experience, providing Kersten with valuable insights for stock management and supporting their international ambitions.

Kersten