Case Study: Goossens achieves omnichannel eCommerce success with CloudSuite

Goossens - Customer Case Study

The customer Goossens, a family-run furniture retailer, was struggling with an outdated and non-responsive eCommerce environment, coupled with communication challenges with their previous partner. They sought a new eCommerce partner to support their growth and professionalization. This led them to choose the CloudSuite eCommerce platform from vendor CloudSuite, with seamless integration into their existing IT landscape being a critical factor.

The solution implemented by CloudSuite provided a flexible and integrated B2C platform that enabled a true omnichannel strategy. This resulted in a significantly improved customer experience, shifting 90% of the customer journey online. Goossens successfully utilized key features like a wishlist, a product configurator, and an integrated CMS to inspire customers and merge their online and offline presence. Vendor CloudSuite's platform was instrumental in facilitating this successful digital transformation.

Goossens

Erwin Rombouts

Former eCommerce Manager