Case Study: University of Pretoria enhances student mental health support with SCU-B from CloudSmiths

University of Pretoria launches 24/7 mental health chatbot in a few months with CloudSmiths

The University of Pretoria faced a challenge in meeting the increasing demand for scalable and efficient 24/7 mental health support resources for its students. To address this, the university partnered with vendor CloudSmiths to develop an AI-powered chatbot solution built on Google Cloud technologies.

CloudSmiths implemented the chatbot, named SCU-B, using Google Cloud's Dialogflow, Google Kubernetes Engine, and Cloud SQL. This solution provided students with real-time, personalized assistance and self-help tools. The project was rapidly completed and has received positive feedback from students, becoming a crucial and accessible resource for enhancing student well-being, especially during challenging periods like the COVID-19 pandemic.

University of Pretoria