Case Study: Dark Fibre Africa achieves efficient network management and growth with CloudSmiths and Salesforce

Dark Fibre Africa boosts sales operations efficiency with CloudSmiths

CloudSmiths partnered with Dark Fibre Africa (dfa), a leader in network infrastructure, which needed to manage its circuits, streamline customer onboarding, and integrate its various external systems. To address these challenges, CloudSmiths implemented a solution using Salesforce Sales Cloud.

The solution involved customizing Salesforce to improve circuit management, standardizing the onboarding process, and integrating data from Sharepoint, Telflow, and Osmo. CloudSmiths also provided comprehensive user training via Trailhead and built advanced reports and dashboards for real-time insights. This resulted in improved operational visibility, more efficient workflows, and higher user adoption for dfa, leading to enhanced productivity and measurable growth.

Dark Fibre Africa (dfa)