Case Study: Clickatell streamlines sales and improves efficiency with CloudSmiths and Salesforce Customer 360

Clickatell streamlines sales in 3 phases with CloudSmiths

CloudSmiths helped Clickatell, a global Chat Commerce leader, overcome the challenge of managing disparate platforms and inefficient sales processes. The customer needed to unify its systems and enhance its sales operations.

Using Salesforce Customer 360, CloudSmiths integrated Clickatell's platforms, standardized workflows with Path, and automated task reminders for the sales team. The solution included Jitterbit for data migration and Outlook integration. This created a single source of truth, improved lead conversion rates, and enhanced overall efficiency for the SDR team, providing management with valuable new insights.

Clickatell