Case Study: PagerDuty eliminates downtime and strengthens security with Cloudsmith

How we've saved PagerDuty from pipeline disruption, support bottlenecks and more with first-class performance and service

PagerDuty, a global leader in digital operations management, faced significant challenges with its previous artifact management tool, including recurring downtime that disrupted its CI/CD pipeline and poor customer support. This instability jeopardized their ability to release updates and was a major concern for their cloud-native SaaS platform. They sought a modern solution to ensure stability and improve support and security.

PagerDuty migrated to Cloudsmith's artifact management solution. The results included zero platform-impacting downtime, restored pipeline stability, and best-in-market technical support that eliminated bottlenecks. The solution also provided the enhanced security and control needed for FedRAMP certification, resolving their initial risks and ensuring reliable operations.

PagerDuty

Dave Bresci

Senior Manager of Site Reliability Engineering