Case Study: MuleSoft boosts support productivity and speeds resolution with CloudShare virtual IT labs

MuleSoft's Support Team Increases Productivity and Speeds Time to Resolution by Leveraging CloudShare's Specialized Virtual IT Labs

MuleSoft, a company that connects applications and data for over 1,000 organizations, faced a challenge for its support team. Reproducing complex customer issues required time-consuming installations of various enterprise software systems like SharePoint and Oracle, which slowed down problem resolution. To improve productivity, MuleSoft sought a solution from vendor CloudShare and its specialized virtual IT labs service.

By implementing CloudShare, MuleSoft's support team utilized pre-built and custom templates to spin up complex, multi-system environments in minutes instead of hours or days. This solution from CloudShare resulted in faster support resolutions, increased collaboration, and better cost control. The measurable impact was significant, with CloudShare saving the team an estimated four hours to a full day of work each time it was used, leading to an immense return on investment.

MuleSoft

Avi Karnon

Senior Director of Global Support