Case Study: MuleSoft speeds support resolution and boosts productivity with CloudShare

MuleSoft speeds support resolution by 4 hours to a day with CloudShare

MuleSoft, a company that provides a platform for connecting applications and data through APIs, faced a challenge in its support operations. Its team needed to reproduce complex customer environments to resolve issues, but manually provisioning and configuring systems like SharePoint and Oracle was a significant time sink. They sought a solution from CloudShare to create reusable environments that would increase support rep productivity.

CloudShare provided its virtual IT labs, enabling MuleSoft to quickly spin up pre-configured and custom templates for complex systems. This solution drastically increased the speed of support resolutions, allowing reps to access systems in minutes instead of hours or days. Using CloudShare saved an estimated four hours to a full day per use case, resulting in immense time and ROI savings, while also improving cost management and collaboration.

MuleSoft