Case Study: Major Multi-play Communication Service Provider achieves 80% faster CPQ order creation with CloudSense

Reducing CPQ order creation time by over 80% with AI agents

Major Multi-play Communication Service Provider, a large Southeast Asia CSP serving millions of mobile, broadband, and TV customers, was using CloudSense CPQ and Salesforce CRM to manage complex product catalogs and sales workflows. However, creating orders was slow and cumbersome, requiring more than 50 clicks and over 5 minutes in the best case, with partial validations and limited access to only a few experts.

CloudSense partnered with Totogi to add AI agents on top of CloudSense CPQ and Salesforce, using a telco-specific ontology and a single-prompt order generation interface embedded in the Salesforce workspace. The solution generated fully validated orders in seconds, improved accuracy, and reduced order creation time by over 80%, while also being deployed in just four weeks and creating a reusable foundation for future AI use cases.