Case Study: Key2Act achieves reduced IT burden and 24x7 AWS support with Cloudreach Managed Services

Cloudreach Helps Key2act Relieve It and Operational Burden With 24x7 Managed Services

Key2Act, a provider of building intelligence and field service software, sought to reduce the time and resources spent managing their AWS environment. Their challenge was to relieve the internal operational burden to allow their team to focus on developing their core service platforms for customers. They engaged Cloudreach to help them take full advantage of AWS innovation.

Cloudreach provided Key2Act with 24x7 Cloud Core Managed Services, which included monitoring, security tooling with Bitdefender and Alert Logic, and operational support. The solution successfully reduced Key2Act's operational burden, allowing them to shift focus to software development. Cloudresolve efficiently handled over 55 incidents in the first half of 2019, meeting their SLA for incident response time in 100% of high-priority cases.

Key2Act

Dante Gabrielli

Chief Technology Officer