Case Study: Valiant Technology achieves more efficient QBRs and better client experiences with CloudRadial

Valiant Technology - Customer Case Study

Valiant Technology, an award-winning managed service provider based in New York, faced a significant challenge with the manual and time-consuming overhead of creating Quarterly Business Reviews (QBRs) for its clients. This process was a major barrier to scaling their business as it required dedicating hours to each report. To solve this, they turned to the vendor CloudRadial and its client success platform.

By implementing CloudRadial, Valiant gained access to on-demand reporting and a suite of collaborative tools like the Client Intranet and planner. The CloudRadial solution freed up substantial time for their account management team, allowing them to provide more value to clients. This led to a deeper, more collaborative relationship with clients, giving them a clearer picture of their IT services and costs, and ultimately contributing to improved customer experiences and long-term partnerships.

Valiant Technology

Chris Copeland

Customer Success Director