Case Study: NeoTech Networks improves client portal transparency and saves time with CloudRadial

NeoTech Networks - Customer Case Study

NeoTech Networks, a managed service provider (MSP) with nearly 100 clients, struggled with client portal platforms that were too complicated for both their team and their end-users. Founder Steve Dempsey needed a seamless way to provide transparency and showcase his full catalog of services, leading him to partner with CloudRadial and implement their client portal solution.

By implementing CloudRadial, NeoTech Networks gained a transparent and easy-to-use platform. The CloudRadial portal allows clients to see the same information as the MSP, including real-time ticket statuses, which has eliminated confusion. This solution has saved NeoTech significant time and also acts as a powerful sales tool, educating clients on all available services and leading to a more engaged client base.

Neotech Networks

Steve Dempsey

Neotech Networks