Case Study: Synoptek automates TBR reporting and focuses on client needs with CloudRadial

How Synoptek automated reporting and can now focus on client needs, at nationwide scale with CloudRadial

Synoptek, a global managed service provider (MSP) with over 1,000 clients, was challenged by the immense amount of time its team spent manually preparing Technology Business Reviews (TBRs). This reporting process had become a major drain on resources, taking time away from focusing on client needs. This led them to seek a solution from the vendor CloudRadial.

By implementing CloudRadial's client success platform, Synoptek automated its reporting, making it available to clients 24/7 and reducing TBR preparation time to nearly zero. The solution allowed them to focus on strategic client roadmaps and even enabled junior staff to deliver effective reviews. The measurable results were so impactful that Synoptek expanded its use of CloudRadial from an initial regional success to a nationwide deployment across all its US business units.

Synoptek

Bo Bray

Southeast Regional Business Unit Leader