Case Study: PagerDuty reduces alert fatigue with CloudQuery

PagerDuty reduces alert fatigue with CloudQuery using 3-month incident metrics

PagerDuty, a popular incident management platform, faced the challenge of alert fatigue and a lack of insights into their incident response metrics. To address this, they utilized the CloudQuery PagerDuty plugin to extract and analyze their operational data.

The solution involved syncing their PagerDuty data to a PostgreSQL database using CloudQuery. This enabled them to run SQL queries that revealed critical performance indicators, such as the average time to acknowledge and resolve incidents by priority, which users were acknowledging the most alerts, and which services were generating the most incidents. By implementing CloudQuery, PagerDuty gained actionable insights to help reduce alert fatigue and improve their overall incident management process.

PagerDuty