Case Study: HDFC Life improves user experience with CloudQA

How HDFC Life improved user experience for 3.5 Million monthly active users

HDFC Life, a major insurance provider serving 3.5 million monthly active users, needed a better way to protect the online shopping experience across its many insurance products, premium calculators, payment gateways, and user accounts. As frequent application changes made it difficult to keep up with manual workflow scripts and monitor the impact on end users, the team turned to CloudQA and its TruMonitor solution for regression testing and synthetic monitoring.

With CloudQA, HDFC Life moved from coded to codeless web monitoring, created and maintained 87 workflows in a week, and monitored critical user journeys in real browsers for Chrome, Firefox, and IE. CloudQA also helped integrate alerts with PagerDuty and deliver faster support, giving HDFC Life clearer performance insights, detailed reporting, and the ability to catch issues before they affected thousands of customers.

HDFC Life

Suhas K

Team Lead