Case Study: a US-based healthcare enterprise streamlines patient scheduling and mobile clinician routing with CloudQ’s Salesforce Sales Cloud solution

a US-based enterprise in healthcare streamlines patient scheduling with CloudQ and 12+ years of healthcare experience

The customer, a US-based enterprise in the healthcare industry, was struggling with a fragmented system that used multiple applications like ACT and eClinicalWorks to manage patient data and scheduling. This led to significant inefficiencies, as clinicians had to juggle separate devices for patient lists and mapping services, and schedulers expended more manual effort to coordinate appointments. They partnered with vendor CloudQ to find a solution.

CloudQ implemented a centralized solution using Sales Cloud on the Lightning Platform. They integrated Salesforce Maps for location plotting and Tenfold for click-to-dial call management, while also automating data processes. The results gave clinicians a streamlined mobile experience for navigation and provided schedulers with efficient call tools. The solution also enabled automatic appointment creation, improved calendar management, and enhanced overall data handling for the enterprise.