Case Study: Washington State Board of Industrial Insurance Appeals streamlines public records requests with cloudPWR

Board of Industrial Insurance Appeals streamlines 225-250 annual records requests with CloudPWR

The Washington State Board of Industrial Insurance Appeals (BIIA) faced a challenge in managing its high volume of public records requests through inefficient, manual processes across disparate systems. This overwhelmed its small team and hindered its ability to serve the public. The agency turned to vendor CloudPWR and its Airlift platform to find a secure and compliant solution that would streamline its workflow without straining its limited IT resources.

By implementing CloudPWR's solution, the BIIA consolidated its entire records request management into a single, secure platform. This drastically cut down processing times, provided full electronic documentation for compliance, and allowed for efficient redaction and delivery of records. The results enabled the agency's public records officer to provide better customer care, and CloudPWR's subsequent addition of a public portal further improved transparency for requesters.

Board of Industrial Insurance Appeals