Case Study: Village of Buchanan improves citizen transparency and streamlines community development with Cloudpermit

Village of Buchanan, New York, Selects Cloudpermit for Improved Citizen Transparency into Community Development

The Village of Buchanan, New York, sought a cost-effective and user-friendly solution to bring its community development processes, including building permitting, planning, and code enforcement, online. Their key challenge was a lack of public access to information and an inability for residents to submit applications digitally. They selected the Cloudpermit community development software to provide improved transparency for both staff and citizens.

The Cloudpermit solution provides an online portal for application submission and gives residents notifications on the status of their applications and inspections, significantly improving transparency. For staff, the software’s calendar function makes it easier to plan inspections based on team availability. As the first local government in New York to implement Cloudpermit, the village now has a streamlined, configurable system that offers a convenient and remote way to complete development projects.

Village of Buchanan

Marcus Serrano

Village Administrator