Case Study: Village of Pemberton transforms building inspections with Cloudpermit

Transforming Government Inspections The Village of Pemberton’s Digital Journey and Lessons Learned

The Village of Pemberton, a small community in British Columbia, sought to modernize and bring greater efficiency to its building permit and inspection processes. They partnered with the vendor Cloudpermit to implement its cloud-based community development software, aiming to move their operations online and improve service for both staff and applicants.

By implementing Cloudpermit's software, the Village enabled online permit applications, inspections, and payments. This digital solution allowed the Village to hire two remote inspectors and made the process easier for builders and homeowners. The results included significantly improved departmental efficiency, with approximately 90% of their client base reported as satisfied with the new system. Cloudpermit's receptive support team also quickly implemented requested features, such as an internal note system, further enhancing the platform's value.

Village of Pemberton

Nikki Segovia

Planning Clerk