Case Study: Township of Southwold reduces back-and-forth and office visits with Cloudpermit e-permitting

Township of Southwold eliminates back-and-forth communication and office trips with e-permitting

The Township of Southwold, Ontario, a small municipality in Elgin County, was dealing with a paper-based building permit process that created back-and-forth communication, incomplete submissions, and unnecessary trips to the municipal office. To modernize its workflow and improve service, Southwold turned to Cloudpermit’s cloud-based e-permitting platform.

With Cloudpermit, Southwold streamlined permit intake, communication, and inspections in one digital system, allowing applicants, contractors, and inspectors to work online from anywhere. The result was faster permit review and closure, fewer office visits, and better customer experience; notably, 98% of applications were submitted digitally, and contractors received automatic inspection status updates.

Township of Southwold

Corey Pemberton

Chief Building Official