Case Study: Township of Southwold achieves streamlined permitting and 98% digital submissions with Cloudpermit

Township of Southwold eliminates back-and-forth communication and office trips with e-permitting

The Township of Southwold faced slow, paper-based permit processing that created back-and-forth communication, incomplete applications, and unnecessary trips to the municipal office. To address this, the Township adopted Cloudpermit’s cloud-based e-permitting platform to move the entire building permit lifecycle into a single digital workspace.

Cloudpermit’s e-permitting solution ensures applicants submit complete applications, lets inspectors and contractors access and update files from any device, and eliminates many in-person visits; as a result, 98% of applications are now submitted digitally and permit reviews close faster with far fewer follow-ups. By using Cloudpermit, Southwold improved customer experience, cut office traffic, and significantly increased departmental efficiency.

Township of Southwold

Corey Pemberton

Chief Building Official