Case Study: Town of North Elba streamlines permitting and reduces office interruptions with Cloudpermit

Town of North Elba accepts 136 permit applications with Cloudpermit

The Town of North Elba faced a challenge with its outdated, on-premises community development software that had been in use for nearly 20 years. The system lacked meaningful updates and led to severe paper clutter, occupying 50-70% of the office's storage space with permits dating back to the 1970s. To modernize its operations, the town sought a new solution and selected Cloudpermit for its online permitting, planning & zoning, and code enforcement services.

By implementing Cloudpermit's cloud-based software, the Town of North Elba streamlined its entire permit process. The solution resulted in significantly fewer office interruptions, as citizens could now submit applications, make payments, and ask questions online. This led to a measurable reduction in phone calls, emails, and in-person visits. In the first few months, the town accepted 136 permit applications and eliminated permit issuance delays by requiring complete information upfront. Cloudpermit enabled efficient information sharing between departments and provided a centralized, accessible system that improved overall productivity.

Town of North Elba