Case Study: Town of Erin achieves self-sufficient permit processing with Cloudpermit

Town of Erin handles 743 permit applications with Cloudpermit

The Town of Erin, a municipality in Ontario, faced a significant challenge when it lost its entire building department, creating a major staff shortage and administrative burden. To streamline their permitting process and provide remote access for their external consultants, RSM Building Consultants, the town chose to implement the online permitting software from Cloudpermit.

By adopting Cloudpermit's solution, the Town of Erin and RSM dramatically increased operational efficiency. The software's implementation was fast, taking only two weeks, and its user-friendly interface simplified the process for both staff and applicants. The measurable impact was substantial: permit numbers more than doubled from 369 in 2022 to 743 in 2023, while the administrative workload was reduced from requiring almost two full-time staff to just one part-time staff member. Cloudpermit enabled the town to eventually manage its department independently and provided the transparency and convenience desired by its community.

Town of Erin